Responsibilities:1. Pre-Sales & Post-Sales Technical SupportCollaborate with sales teams in client engagements (both online and on-site visits to retail partners and enterprise accounts), delivering CAD product demonstrations and addressing technical inquiriesManage post-purchase customer support operations, systematically resolving product-related issues through structured troubleshooting protocols2. Channel Enablement & Product Feedback Management Conduct certification programs and competency training for distribution partners and end-usersEstablish feedback loops to capture product improvement...